Are your products suitable for vegans?
All of our soy candles are made with 100% soy wax flakes and cold-pressed oils. We don't test on animals and the ingredients we use are also cruelty free.
We may occasionally stock other candles or homewares that use beeswax, honey or leather but these will be clearly described.
Where are your candles made?
We make every single candle by hand in our studio in Petaling Jaya. The whole process is done in-house by our team.
Does your soy wax come from a sustainable source?
We source from overseas suppliers to ensure our soy candles are up to standard.
Can I get samples before ordering?
Sadly we don't offer free sample before placing an order but you can visit our studio (Mondays and Wednesdays) to smell the candles in person. We also include samples in parcels whenever we can so drop us a note if there's a scent you didn’t order but would like to try.
Are your candles made with essential or perfume oils?
We use both essential oils and cold-pressed oils. This allows us to get a great range of scents and also makes our candles excellent value for money. We include a list of the ingredients on each product page to help you make the best choice.
How will my order be presented?
We are proud to use completely plastic free packaging. Your items will be wrapped in recycled newspaper off-cuttings, sealed with paper-tape and placed in a box with starch packing chips. All of our packaging can be recycled, re-used or composted. We also include packaging information and recycling advice in every parcel.
Can my order be sent as a gift?
Absolutely! You can choose to gift box your order by adding the option to your cart before checking out. We will also include a note if you'd like and we never send parcels out with financial information in them. Please note that parcels are often sent in branded cardboard boxes.
How much is delivery to Peninsula Malaysia and to East Malaysia?
Delivery around Peninsula Malaysia starts from just RM 10. We also offer delivery upgrades and free standard shipping when you spend over RM 180.
Delivery to East Malaysia (Sabah/Sarawak) starts from RM 22 . We offer free standard shipping when you spend between RM 300.
Do you deliver internationally?
We are able to deliver the vast majority of our products internationally.
International delivery rates are calculated on the weight of your order and will be displayed during checkout.
I need a parcel tomorrow, can you do that?
If you order before 12 noon we offer next working day delivery. Please select that delivery method when placing your order.
Who will deliver my parcel?
We use Pigeon Mail for vast majority of our parcels. We also use DHL Local for larger orders and for those who've upgraded to next working day delivery.
How will I know when to expect my parcel?
You will be sent an email when your parcels leaves us. For oders being delivered by Pigeon Mail we estimate a delivery lead time of 2-3 working days. Parcels are sent on a signed-for service and you will be able to check on the status of your delivery via a link in your despatch notification.
What shall I do if I'm having problems with my delivery?
If your delivery isn't going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. You can email us at firstname.lastname@example.org
My parcel was damaged, what shall I do?
If you've received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what's damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation and what you'd prefer. We request that all damages are reported within 48 hours of delivery.
Something is missing from my parcel, what shall I do?
We are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you whilst apologising profusely!
BESPOKE & CORPORATE ENQUIRIES
Can we bulk buy candles for a corporate event?
We are always happy to discuss bulk orders for corporate events or gifts. Please email us at email@example.com with an overview of what you had in mind and we will get back to you with a detailed quote.
We are able to offer personalised branding on our products depending on the quantity you require too.
Can I buy candles and have them branded with my own labels?
Yes, We are able to offer own brand or white label candles.
Stockist & Supplier Enquiries
Can I become a stockist?
We are currently taking on new stockists and would you to complete a new stockist application form. Please note that we are only accepting stockists with bricks and mortar shops at this stage. We are unable to take on any new stockists wishing to retail our products online or as part of subscription and gift box services.
Stockist applications are reviewed as quickly as possible but this can take up to a week and possibly longer during busy times.
Can I become a supplier?
If you make or sell a product that you feel would be the right fit for us then we'd love to hear from you. Please email us at firstname.lastname@example.org and we will be in touch.